Store

Terms & Conditions

Privacy Poilcy

Shipping & Payment

Returns

 

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www.orycon.com • support@orycon.com

 

 

ORDERING, SHIPPING AND PAYMENT

 

PLACING ITEMS IN YOUR SHOPPING CART

 

To purchase items from our site, you need to place them in our electronic shopping cart. Simply click on the "Buy Now" or “Add to Cart” button on the item’s product information page. You can continue adding items to your cart until you are ready to make your purchase. You can view the items you have placed in your shopping cart at any time by clicking on the "Cart" button or icon at the top right of the web site.

 

COMPLETING THE CHECKOUT PROCESS

 

Please review all the items you have placed in your Shopping Cart to ensure the items are correct in size, and quantity (if applicable). After you've finished shopping, click on "Proceed to Checkout".

 

ORDER INFORMATION

 

After clicking the "Proceed to Checkout" button, a page will appear which will require you to enter information that will be used during this and future checkouts. Enter the necessary information and click continue.

 

DELIVERY INFORMATION

 

The next section will ask you to confirm your shipping address and select a shipping method. The shipping method will always be UPS ground unless you decide to expedite the order by choosing one of our other shipping options. Orycon Control Technology Inc. ships using UPS, and FedEx.  Your tracking number will be e-mailed to you when your order is shipped.

 

PAYMENT INFORMATION

 

The final section is to verify your credit card billing address and enter your credit card account number and expiration date. Orycon Control Technology Inc. allows you to pay via all major credit card (American Express, Discover, Visa, or Mastercard).  We may contact you within two business days via e-mail and/or phone to verbally verify your order. We may not be able to ship your order if this information is inconsistent.

 

CREDIT CARD TRANSACTIONS

 

Statistically, it's safer to use your credit card over the Internet than in a restaurant or department store. Servers use Secure Sockets Layer (SSL), one of the most powerful and widely used encryption technologies on the Internet today. If you would like more information about our credit card security policy, please read our Privacy Policy.

 

Credit card may be declined even if there are sufficient funds in the account.

In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your order differs from the billing address on your bank's records, you could be declined. Please verify that Billing Address information is correct, and then notify your credit card company to ensure that they have your most up-to-date information.

 

COMPLETING YOUR ORDER

 

After entering your payment information, simply click the "Confirm Order" button and the order will be processed. You will be e-mailed immediately with confirmation of your order, including your order information and invoice number. There is a possibility that your credit card could be declined after confirming your order. If this happens, then you will be returned to the Payment Information screen so that you can re-enter your credit card information and correct any errors.

 

CANCELLATIONS

Orders cannot be cancelled once the checkout process has been completed on line.  To cancel order after completion call Customer Service at 1-732-922-2400.

 

SALES TAXES

 

All our products are used for manufacturing of plastic products in an industrial environment and are free of sales and use taxes in the State of New Jersey. For that reason we do not collect sales taxes.

If your state applies and charges sales taxes on products used for industrial production, it is your responsibility, as the buyer, to report and pay those sales taxes to your state.

 

SHIPPING

 

When you place your order you will be notified of the expected shipping date by email or by phone.  As soon as it ships, we e-mail you shipping details, including a tracking number (if available).

If you check your order status before receiving that e-mail, you will see that the order is “Processing”.

You can expect most packages to be delivered to their destination within 2 to7 days.

It is the responsibility of our customers to be aware of the tracking information and be on the lookout for their order to arrive.

 

Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or e-mail of the estimated ship date.

If for any reason you do not receive your order in a timely manner, please notify us so that we may investigate the matter.

We cannot be held responsible for lost orders if we are not notified in at least 10 but no later than 15 days from the time you get the notice that your order has been shipped.

Please send any order or shipping-related questions by email to info@orycon.com.

 

Wrong Address Charges – (a fee may apply for an incorrect shipping address)

 

• When a customer enters an incorrect address our shipping carriers will charge us a fee to locate the correct address so that the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable.

 

• Incorrect Address that results in the order being lost - We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We will have to charge you the full order price again if you want the order shipped to the correct address. We cannot issue refunds for address mistakes that are out of our control.

 

REFUSED ORDER CHARGES

A product refund minus any shipping fees will be incurred if a package is undeliverable or refused.

In the rare occasion that we may send a package through our shipping carrier, and they are unable to deliver the package to you after multiple attempts, then we will charge a fee (usually the cost of a typical ground shipment charge) to return the package to us. We will have to in turn charge that fee to the customer. This is also true if a package arrives at your door and is refused. We treat both of these instances as a "product return" and your money will be refunded for the purchase price of the order minus any incoming and outgoing shipping charges incurred to ship your package and receive a refused or undeliverable package.

 

Please note that undeliverable packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to  double-check their shipping address and be aware of any tracking information we send via email.

 

DAMAGED ORDERS / DAMAGED OR MISSING MERCHANDISE POLICY

You have up to 7 business days after the package has been delivered to notify us of any damage to the product(s) or if there are any products missing from the order. If you suspect that an item has been damaged during shipment or an item is missing from your order, please notify us immediately (within 7 business days after delivery) to report the damage so that we may contact the shipping carrier and file a claim. You should keep all packaging material and the box in case the carrier wants to inspect the condition of the package.